Dashboard

Training velocity and knowledge base health

Welcome, Support Team!

Thanks for taking the time to train the Cashera Support Knowledge Base. Your work here directly improves how our AI assistant answers real customer questions — every correction, review, and gap you fill makes it smarter for the next customer.

Training sprint runs through June 26, 2026. Focus on testing real support emails from support@casheracapital.com and following the steps below.

14
days left
until Jun 26

How to train the KB from support emails

1

Open a support email

Start with any real customer email in support@casheracapital.com. Pick a thread where a customer asked a question — common topics are applications, funding timelines, repayment, and eligibility.

2

Paste the question into Ask

Copy the customer's question word-for-word into the Ask tab and hit Send. See exactly how the assistant would respond to a real customer.

3

Good answer? Give it a thumbs up

If the assistant's answer is accurate and complete, click the 👍 button below the response. This confirms coverage and helps track which topics are well-handled.

4

Wrong or incomplete? Correct it

If the answer is off or missing key info, click 👎. A correction panel opens — write what the answer should have been. It gets quality-checked and added to the KB automatically.

5

Review auto-extracted entries

Entries pulled from past emails are auto-extracted and may need a quick accuracy check. Filter the Knowledge Base by "Needs review" and scan for anything that looks wrong or outdated.

6

Fill knowledge gaps

When the assistant can't answer a real question, it lands in Open Questions. Writing answers here is the highest-value thing you can do — each one trains the assistant for future customers.